Returns & Exchanges

At Ozzie Collectables, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original, unopened packaging. If your item arrives damaged or incorrect, our dedicated support team is ready to assist with a replacement or full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via the online portal with your order number and clear photos of the item and its packaging.

• 2.
  Wait for Authorization

  Our team will review your request within 48 hours and provide a Return Merchandise Authorization (RMA) number and shipping instructions.

• 3.
  Pack and Ship

  Securely pack the collectible in its original box and include the RMA form before mailing it back to our warehouse.

• 4.
  Receive Refund or Exchange

  Once we receive and inspect the returned item, we will process your refund to the original payment method or dispatch your replacement.